Return Terms
Product Returns at JSL Lights – Your Satisfaction is Our Priority.
At JSL Lights, we are committed to delivering LED lighting products that exceed your expectations. If for any reason you are not fully satisfied with your purchase, we offer a hassle-free return process to ensure your peace of mind.
At JSL Lights, we believe in providing LED lighting solutions that bring both illumination and satisfaction to your spaces. In the event that you are not entirely content with your purchase, we offer a transparent and customer-centric refund policy to ensure a seamless shopping experience.
Refund Process
Check How you can return product to us. Our Return Policy in a Nutshell:
- Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Initiating a Return: If you wish to return a product, please contact our customer support team within 3 days of receiving your order. Our team will guide you through the necessary steps.
- Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for the return process.
- Packaging: Pack the product securely, ensuring it is protected from damage during transit. If we found product damaged during transit, we’ll not refund the amount in any case. Include all original accessories and documentation.
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe arrival of the returned product.
- Inspection: Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria.
Your Option:
- Refund: If the returned product meets our eligibility criteria, we will initiate a refund to your original payment method. Please note that original shipping fees are non-refundable.
- Exchange: If you would like to exchange the returned product for another item, our team will assist you in finding a suitable replacement.
Exceptions:
Certain products, such as customized or personalized items, may not be eligible for return. Please refer to the product description or contact our customer support for clarification.
Refund Process
Timely Refunds: We aim to process refunds promptly, typically within 7 business days after receiving the returned product. However, please allow for additional time for the refund to reflect in your account, as processing times may vary depending on your payment method and financial institution.
Your Choice: While we strive to provide a seamless experience, you also have the option to exchange the returned product for another item of your choice.
Please be aware that certain products, such as customized or personalized items, may not be eligible for a refund. For specific information about product eligibility, refer to the product description or contact our customer support.
Contact Us
If you’re still not satisfy with the above terms, and have any questions, concerns, or requests related to our Return Policy, please contact us at: JSL Lights Email: [support@jsllights.com] Address: [1935/10, Fountain Electric Market, Bhagirath Palace, Chandni Chowk, Delhi 110006]
By using our website, you acknowledge that you have read, understood, and agreed to these Return Policy.