How to Claim Warranty?
At JSL Lights, we prioritize your satisfaction and strive to provide products of the highest quality and performance. We offer warranties on select LED lighting items to assure you of their durability and reliability. Products that come with warranty coverage are clearly indicated, giving you the confidence that they have been crafted to withstand the test of time. Our warranties vary in duration depending on the specific product, and details can be found on each product’s description page. While some items may not include warranty coverage, rest assured that all our products, whether warranted or not, adhere to our rigorous quality standards. Our customer support team is always here to address any inquiries or concerns you may have regarding warranties, ensuring that your shopping experience is seamless and informed.
Covered Products
Certain LED lighting products are eligible for warranty coverage. These products are labeled accordingly, and the specific warranty details are outlined on the product page. Look for the “Warranty Included” badge to identify items that come with warranty protection.
Warranty Duration
The duration of the warranty may vary depending on the product. Please refer to the product description to find information about the warranty period for each eligible item. Our warranties typically cover manufacturing defects and operational issues during the specified duration.
Non-Warrantied Products
Some of our LED lighting products may not come with warranty coverage. While these items are crafted to meet our high-quality standards, they may not be eligible for warranty protection. Please review the product details to determine whether a specific item is covered by warranty.
Warranty Process
If you encounter any issues with a product covered by warranty, please contact our customer support team. We will assess the situation and guide you through the appropriate steps to initiate a warranty claim if applicable. Our goal is to address your concerns swiftly and ensure your satisfaction.
It’s important to note that warranty coverage is subject to specific terms and conditions, which may include exclusions and limitations. Our team will provide you with all the necessary information to help you make an informed decision and maximize the benefits of the warranty.
- Contact Customer Support: If you believe your product is experiencing issues covered by the warranty, reach out to our dedicated customer support team. You can do this by phone, email, or through our website’s contact form.
- Assessment: Our customer support team will review the provided information and assess whether the issue is covered by the warranty. If it is, we will guide you through the next steps.
- Return Authorization (RA) Number: If the issue is deemed warrantable, we will provide you with a Return Authorization (RA) number. This number is essential for the smooth processing of your warranty claim.
- Packaging and Shipping: Carefully package the product, ensuring it’s well-protected for transit. Include all original accessories and documentation. You are responsible for the cost of shipping the product to us.
- Inspection and Resolution: Once we receive the product, our technical team will thoroughly inspect it to verify the issue. If the product is found to have a warrantable defect, we will take the appropriate steps to resolve the issue.
- Replacement or Repair: Depending on the nature of the issue and the product’s warranty coverage, we will either repair the product or provide you with a replacement.
Please be aware that warranty coverage is subject to specific terms and conditions. Certain issues, such as damages caused by misuse or unauthorized modifications, may not be covered. Our customer support team will provide you with all the necessary information regarding warranty eligibility.
Claiming warranty on your LED lighting product at JSL Lights is designed to be a hassle-free experience. We are committed to ensuring your satisfaction and resolving any issues you may encounter. If you have any questions or concerns about the warranty claim process, don’t hesitate to contact our customer support team. We’re here to make sure your lighting solutions continue to shine brightly.
Contact Us
If you’re still not satisfy with the above terms, and have any questions, concerns, or requests related to our Return Policy, please contact us at: JSL Lights Email: [support@jsllights.com] Address: [1935/10, Fountain Electric Market, Bhagirath Palace, Chandni Chowk, Delhi 110006]